Workshops

What's In Your Bag?

If seeing something with our own eyes makes it more believable, then why in the typical work setting do co-workers, supervisors and employees, and customers and service providers sometimes have difficulty seeing eye to eye over simple business transactions? The truth is that we all carry around an invisible bag of experiences that have shaped our values and beliefs.

Because our bag of experiences is not something we consciously think about, we may be unaware of how strong an influence it has on how we see things. Beatrice, "The Bag Lady," helps participants focus on how their values and beliefs operate to influence what they see - what they pay attention to, what they tend to ignore, and what they fail to notice. After an encounter with Beatrice, your employees will have a much better understanding of the need for a corporate code of conduct that sets expectations for acceptable behavior - regardless of what's in their bag!

Employees That Are Value-Able

Most employers tend to convey their values to employees through written policies and procedures and employee handbooks that establish the employer's expectations for employee conduct in a variety of situations. The challenge is in getting the values off the paper and into everyday action. It's easy for everyone to demonstrate the best behavior when all is well. But how do we react when procedures unravel and everything seems to be going wrong? Can your employees deal with difficult co-workers and cantankerous customers without losing their cool or canning the company's values? In this workshop designed to help your employees understand emotional intelligence, they will learn how to suppress their "evil twin" and communicate well under much less than ideal circumstances. If they can perform under pressure, you will have employees that are truly value - able.

Here Comes The Judge!

If you are an employer that has implemented a corporate code of conduct, but are not convinced that the rules are getting the attention they deserve, it may be time to enlist the assistance of Judge Janus. The judge rules in Civility Court where everyone is treated with the utmost respect. This workshop is a simulation of a series of mini-trials in which realistic fictional cases are tried based on violations of your corporate code of conduct. Workshop participants enact the roles of legal counsel, plaintiff, defendant, and witnesses. And when the judge rules, there is no appeal. The process will educate your employees about the importance of accountability and they will leave the courtroom entertained and enlightened by the judge's verdicts.

Getting Everyone Into The "In Crowd"

Attracting talented employees to your organization is only half the battle. If you want to retain them, your managers must confront the challenge of creating a workplace that employees view as fair and inclusive. This requires more than monitoring EEO compliance. It means becoming aware of and changing practices that employees perceive as exclusionary. In an increasingly diverse workplace where different perspectives abound, this is a continuous process. This workshop is a balance of basic psychological principles and role play scenarios that help participants understand why being in the "In Crowd" is so important to all of us. Scheduling this workshop includes a complimentary Inclusion Audit that will assist managers in identifying exclusionary practices in your workplace.

Managing Workplace Conflict