Authentic Communications

Authenticity Audit

The flow of employee communication, suggestions and complaints, is a viable method of determining whether your employees are engaged. The response they receive contributes to the level of trust

they have in your organization’s leadership and may affect whether they feel valued or taken for granted. The Authenticity Audit will help you evaluate whether employees view their employment as “a calling” or just another job.

Training and Development

When your employees are in disagreement, effective communication is everything! We offer classroom instruction on:

Managing the Risks of Telling the Truth

A 2-hour interactive session. Participants will learn why telling the truth is critical to trusting relationships, the values-based rationale for why it is important to risk telling the truth, and how to tell the truth in a constructive and respectful manner in high-risk situations. The participants will practice applying their learning in role play situations and will be informally assessed on their success.

Communucating with Diplomacy and Tact

A 2-hour interactive session. Participants will learn the definitions of diplomacy and tact and the relationship between tactful communication and respect for the dignity of others. Participants will also learn to distinguish between tact and inauthentic or misleading communication and will be able to identify the types of situations that

tend to require tactful communication. Learning will be demonstrated by the participants’ ability to evaluate various messages, to accurately identify whether the messages have been tactfully communicated, and, if not, to re-state them in a tactful way.

Win/Win Negotiations: The Art of Compromise

A 4-hour interactive session. Participants will learn why conflict is inevitable, the difference between adversarial and non-adversarial approaches to resolving conflict, and the individual and organizational benefits of collaborative approaches. Participants will be divided into teams and will be required to negotiate a solution to a conflict that typically arises in the workplace. The client may elect to provide scenarios that will be realistic to the participants.

Taking “the Fight” Out of the Conflict
(with conflict management techniques)

A 4-hour interactive session. This is a class for managers and frontline supervisors who may be faced with helping individual employees or cross functional teams resolve strong disagreements. Participants will learn the Conflict Dynamics Model™ and participate in a self-assessment of their conflict management style to learn how their behavior may contribute to the resolution or escalation of conflict in the workplace. Included will be suggested techniques for diffusing disagreements before they escalate into “warfare,” including the use of mediation to strengthen and preserve important relationships and to significantly reduce the cost of conflict. Participants will be divided into teams and will be assigned conflict scenarios that require a conflict management strategy. Each team will be required to identify the criteria for determining the success of the strategy. The client may provide input into the development of scenarios that will be realistic to the participants.

Ethical Decisions: The Art of Decision-Making

A customized interactive session. This class is for managers and frontline supervisors who must make decisions that are unclouded by emotions, personal values, and ego bias. Participants will learn a 7-step decision-making technique that helps managers identify the important variables in the decision-making process, recognize the factors that impede decision-making, think creatively, and arrive at the optimum decision every time. This class is facilitated by Errol Wirasinghe, PhD, author of The Art of Making Decisions, Expanding Common Sense and Experience. A copy of the book is provided to participants as part of the class materials.

Facilitated Problem-Solving

There are bound to be times when the senior leaders of your organization or members of your Board of Directors are divided over a critical decision. When the political stakes are high, the positions are entrenched, and the emotions are strong, we can help you diffuse the tension and re-focus your leaders on organizational goals and the strategies to achieve them using a proven facilitated problem-solving process.